Shipping policy

 

Order Processing Time:
Pplease allow between 1-3 working days for your order to be processed. All our leads are handmade and in case the chosen item is not in stock we might need this time to make your order. Otherwise it will be dispatched as soon as possible. 

Domestic Shipping within the UK:

All our shipping providers provide a services 5 days a week, Mondays - Fridays.

For the UK customers we offer:

• Free Standard delivery for all UK orders, which takes between 2-3 business days. 
• Express Delivery: This service is priced at £5 and the delivery is made within 1 working day after dispatch.

 

International Shippinng:

All our international orders are shipped under DDU (Delivery Duty Unpaid) terms. 

For the EU deliveries we Use Standard EU Shipping. This service is priced at £7.
For the rest of the world, we use Standard International Shipping, with an expected delivery time of 5-10 days.This service is priced at £9.

Customs:

Please be aware that local customs might cause delivery delays that are beyond our control.

Import duties and taxes are not under our jurisdiction, and they may be charged once the parcel reaches your country. As the customer, you are responsible for the payment of these potential additional charges.

Potential Delays:

On rare occasions, unforeseeable factors, such as adverse weather conditions or postal strikes, might cause delivery delays. If this occurs, we will reach out to you to arrange a new delivery date.

Promotions and Delivery:

If a promotional code is used, the discount usually applies to the product price only, not including the delivery cost.

Our offers of free delivery are applicable to standard delivery only.

Customer Support:

For any enquiries about delivery timings or costs, feel free to contact us. We are always here to assist.

For more details, please refer to our Terms and Conditions.